Technical Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Time Guarantee

  • All your help requests will be attended to within maximum 60 minutes after the support ticket or e–mail has been received. If your issue requires additional assistance from a system administrator, we will direct the ticket or the e–mail to the person on duty, right away and will leave a comment to notify you that more time will be required for finding a solution. Furthermore if you take advantage of the Optional Managed Services package, any of the services included there will be carried out whenever you desire.

  • Top quality support service
  • A Top–Quality Help Desk Support Service

  • Our client support staff will be at your disposal round–the–clock if you require assistance working with our Website Control Panel or with any of the apps that we pre–install for your convenience on the server. And if you require help with the standard admin tasks on your server, you can take a look at the Optional Managed Services package, that includes backup space, OS updates every week, troubleshooting and installation procedures, server monitoring and rebooting services, etc.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Website Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its features is a very handy integrated knowledge base that will guide you step by step on how to use it. The majority of how–to articles in addition video versions which demonstrate all the tasks that you can carry out in a highly illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each section of the Website Control Panel.